Frequently Asked Questions

IF YOU HAVE OTHER QUESTIONS, PLEASE EMAIL US AT CONTACT@ILLUMNICOLLECTIVE.COM

HOW MUCH IS SHIPPING?
UK
PRICE: £5.99
DELIVERY: STANDARD
TRANSIT TIME: 2 TO 4 BUSINESS DAYS

EU (EUROPEAN UNION)
PRICE: £14.99
DELIVERY: STANDARD
TRANSIT TIME: 2 TO 11 BUSINESS DAYS

ROW (REST OF WORLD)
PRICE: £23.99
DELIVERY: STANDARD
TRANSIT TIME: 3 TO 17 BUSINESS DAYS

FREE SHIPPING ON ALL ORDERS OVER £100
WHAT IS YOUR RETURN POLICY?
ALL SALES ARE FINAL. WE DO NOT OFFER RETURNS OR EXCHANGES UNLESS THE ITEM IS FAULTY. THERE WILL BE NO MODIFICATIONS TO YOUR ORDER ONCE YOUR ORDER HAS BEEN PLACED.

IF YOUR ORDER IS FAULTY, PLEASE EMAIL US AT CONTACT@ILLUMNICOLLECTIVE.COM.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT VISA, MASTERCARD, AMEX, DISCOVER, APPLE PAY, SHOPIFY PAY, AND PAYPAL.

WHAT CURRENCY CAN I PAY IN?
ALL OF OUR PRODUCTS ARE PRICED IN GBP (GREAT BRITISH POUND) AND MUST BE PAID IN THIS CURRENCY.
WHEN WILL MY ORDER SHIP?
FOR ALL ORDERS WE HAVE A PROCESSING TIME OF 1-2 BUSINESS DAYS TO GET YOUR ORDER READY FOR SHIPMENT.

I JUST PLACED MY ORDER. CAN I CANCEL IT?
ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED.

CAN I ADD/REMOVE PRODUCTS FROM MY ORDER?
ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED/EDITED IN ANY FORM.
WHAT COUNTRIES DO YOU SHIP TO?
WE OFFER WORLDWIDE SHIPPING.

WILL I NEED PAY FOR CUSTOM / DUTY FEES?
DEPENDING ON THE COUNTRY, YOU MAY NEED TO PAY FEES. INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOM / DUTY FEES.
WHAT SIZING ARE YOUR ITEMS OFFERED IN?
ALL OUR PRODUCTS ARE LISTED IN UK SIZING, UNLESS OTHERWISE INDICATED SPECIFICALLY ON THE PRODUCT PAGE. CLICK HERE FOR OUR SIZE GUIDES.

HOW CAN I DETERMINE MY SIZE IN YOUR PRODUCTS?
ON EACH OF OUR PRODUCT PAGES, THERE IS A BUTTON DEDICATED TO THIS CALLED "SIZE GUIDE" WHICH IS LISTED JUST UNDER THE "ADD TO CART" BUTTON. UPON CLICKING THIS, A MEASUREMENTS GUIDE WILL POP-UP. PRODUCTS ARE MEASURED FLAT AND IN INCHES.

MY SIZE ISN'T AVAILABLE ON YOUR WEBSITE. WILL YOU RESTOCK?
OUR PRODUCTS ARE OFFERED ON A FIRST COME, FIRST SERVE BASIS, AND MOST OF OUR PRODUCT OFFERINGS DO NOT RESTOCK.

ASK US ANYTHING